Privacy Policy | Soul & Body

Soul & Body is committed to protecting its customers' privacy and their personal data in accordance with the best practices applicable in the Kingdom of Saudi Arabia. By using our website and purchasing our products, you agree to the terms and conditions set out in this Privacy Policy.

1. Data We Collect

When you browse the website or complete a purchase, we may collect the following data:

  • Full name
  • Phone number
  • Email address
  • Shipping and billing address
  • Order and purchase details
  • Payment data (processed through secure, approved payment gateways; we do not store bank card data)
  • Browsing data such as device type, browser, and IP address (through Cookies)

2. How We Use Your Data

We use the data we collect for the following purposes:

  • Processing and fulfilling your orders and delivering them to you
  • Communicating with you regarding order status or customer service
  • Sending marketing offers and updates (you can unsubscribe at any time)
  • Improving your shopping experience and personalizing the content displayed to you
  • Analyzing website performance and developing our services
  • Complying with legal and regulatory requirements in the Kingdom of Saudi Arabia

3. Sharing Data with Third Parties

We do not sell or rent your personal data to any external party. We may share certain data only with:

  • Shipping and delivery companies to complete delivery
  • Approved electronic payment gateways to process payments
  • Technology service providers (such as the online store platform) to the extent necessary to operate the website
  • Government or judicial authorities upon an official legal request

4. Cookies

Our website uses Cookies to improve your browsing experience, save the contents of your shopping cart, and analyze visitor traffic. You can control or disable Cookies through your browser settings, but doing so may affect some website functions.

5. Data Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse, including encrypting payment data through secure protocols (SSL). Nevertheless, the security of data transmitted over the internet cannot be guaranteed 100%.

6. Your Rights Regarding Your Data

You have the right at any time to:

  • Request access to the personal data we hold about you
  • Request the correction or updating of your data
  • Request the deletion of your personal data (unless a legal obligation requires us to retain it)
  • Unsubscribe from marketing and advertising messages at any time
  • File a complaint regarding how your data is handled

To exercise any of these rights, please contact us using the contact details provided at the end of this policy.

7. Data Retention

We retain your personal data for as long as necessary to provide our services or comply with applicable legal, accounting, and regulatory obligations in the Kingdom of Saudi Arabia.

8. Children's Privacy

Our products and services are intended for adults. We do not knowingly collect personal data from children under the age of 18. If we become aware that we have collected data from a child without the knowledge or consent of their guardian, it will be deleted immediately.

9. Amendments to the Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be published on this page along with the date of the latest update.

Soul & Body — Care with elegance